Refund policy
Final-Sale Return Policy — Art Cards
All purchases of our art cards are final sale. Because each card is produced in a limited edition, we cannot accept returns, exchanges, or refunds once an order has been placed and confirmed.
Exception for damage or defect
If your art card arrives damaged or has a manufacturing defect, please email us at hello@artmx.com within 7 days of delivery. Include:
- Your order number.
- Clear photographs of the outer packaging and the damaged or defective area.
- A brief description of the issue.
Once approved, we will send you a complimentary replacement of the same edition number (if available), an item of equal value, or a credit to apply for another purchase. We do not offer monetary refunds.
Conditions
- Claims submitted after 7 days of delivery cannot be processed.
- The item must remain unused and kept in its original protective packaging until a resolution is confirmed.
- Damage caused by improper handling or storage after delivery is not covered.
By completing your purchase, you acknowledge and agree to these terms.